Grievance Redressal Policy

What this covers

This policy covers a complaint about an admission, a fee, a payment, a refund, this website or the student portal, the use of your personal information, or the conduct of a service provided by KMCT College of Engineering for Women, Kallanthode.

Academic grievances, examination grievances, and complaints of ragging, harassment or discrimination are dealt with by the committees constituted for that purpose under the rules of the university and the regulatory bodies. Their details are published on this website.

How to raise a grievance

Step 1 - The College office.

Write to the office concerned - the accounts office for a fee or refund matter, the administrative office for anything else - or use the grievance form in the student portal.

KMCT College of Engineering for Women
Kallanthode, NITC-P.O, Kozhikode - 673601, Kerala, India
+91 9539455423 | +91 8921801520 | office@kmctcew.ac.in

You will receive an acknowledgement with a reference number within 3 working days, and a response within 15 working days.

Step 2 - The Grievance Officer.

Akhinisha P T, Accountant
9072771888 | accounts.t@kmct.edu.in

If you are not satisfied with the response at Step 1, or if your complaint concerns a fee, a payment, a refund or the use of your personal information, write to the Grievance Officer quoting the reference number. You will receive an acknowledgement within 3 working days and a response within 30 days.

Step 3 - Senior escalation.

Laneesh K
9846567888 | hrm.t@kmct.edu.in

If you are not satisfied with the Grievance Officer's response, escalate in writing, quoting the reference number. You will receive a response within 30 days.

Step 4 - Outside the College.

If you are still not satisfied, you may approach:

• the affiliating university, through its student grievance mechanism;
• the All India Council for Technical Education, through its centralised grievance mechanism;
• the Admission Supervisory and Fee Regulatory Committee, Government of Kerala, for an admission or fee matter;
• the Data Protection Board of India, for a complaint about your personal information;
• a consumer forum, where the law allows.

Student Grievance Redressal Committee

The College has a Student Grievance Redressal Committee constituted under the applicable regulations. Its composition and contact details are published on this website.

Records

Every grievance is recorded with its reference number, the date received, the action taken and the date closed. Records are retained for 3 years. A summary is placed before the management periodically.

Anonymity and no retaliation

You may ask that your identity not be disclosed to the person your complaint concerns, and we will honour that where it is possible to deal with the complaint on that basis. No student will be disadvantaged for having raised a grievance in good faith.