Refund Policy | KMCT College of Engineering for Women

Refund Policy

When money paid to the College is refunded, and how.

The principle

Fees paid to KMCT College of Engineering for Women, Kallanthode are paid for an educational service. They are not a purchase of goods and are not refundable on request or on a change of mind. Refunds are made in the situations set out below.

Refunds arising from a payment problem

These are the most common refunds and they are unconditional - the money was never properly received by the College, or was received twice.

Case What happened What we do
Failed transaction Your account was debited but the payment failed and was not credited to the College. The amount is normally reversed automatically by the bank. If it is not reversed within 7 working days, report it and it will be refunded to the source account.
Duplicate payment The same fee was paid twice for the same student. The duplicate amount is refunded in full to the source account, normally within 7 working days of verification.
Excess payment An amount higher than the fee due was paid. The excess is refunded, or adjusted against the next instalment if you ask us to.
Wrong fee head or wrong student The payment was credited against the wrong record. The entry is corrected. A refund is made only where the amount cannot be adjusted.

Refunds of this kind are made only to the same account or payment instrument from which the payment was made. Refunds are not made in cash and are not made to an unrelated third party.

Refunds on withdrawal or cancellation of admission

Where a student withdraws after admission, the refund is governed by the refund norm of the All India Council for Technical Education and the affiliating university, together with any order of the Government of Kerala or the Admission Supervisory and Fee Regulatory Committee.

Where the applicable norm prescribes a refund, the College follows it in full. In summary:

  • A student who withdraws before the last date of admission notified for that programme is refunded the fee collected, after deduction of a processing charge not exceeding the amount permitted by the applicable regulator (1,000 rupees under the AICTE norm), provided the seat is filled by another candidate within the admission period.
  • A student who withdraws after the last date of admission, or whose seat is not filled, is refunded in accordance with the deductions the applicable norm permits, which may include tuition and hostel charges on a proportionate basis.
  • The College does not demand the fee for a subsequent year or semester from a student who cancels an admission.

The norms are revised from time to time. The version in force on the date of your withdrawal applies. If the norm applicable to your programme is more favourable than what is described above, the norm applies, not this summary.

Amounts that are ordinarily not refunded on withdrawal

  • The application fee (paid at the time of applying) - non-refundable in all cases.
  • Registration, processing and administrative charges.
  • Any amount already remitted by the College to the university or a regulatory body on the student's behalf. Where the university's own rules allow the student to claim that amount back directly, the College will give you the remittance details and a letter in support of your claim.
  • Fees for a service already received - hostel, transport or mess charges for a period already used.

Caution deposit

A caution deposit of 10,000 rupees is collected at KMCT College of Engineering for Women. It is held as a refundable liability, not as fee income, and is not adjusted against fees due unless you ask in writing.

The deposit is refunded on completion or discontinuation of the programme, after deduction of any dues, including recovery for damage to institutional property assessed under the College's rules. A statement of any deduction is given with the refund.

A claim for the refund of a caution deposit must be made within 2 years of the date of completion or discontinuation. The College sends a reminder to the last recorded email address and mobile number before the end of that period. A deposit not claimed within the period is dealt with in accordance with the applicable law on unclaimed amounts and the College's rules; it is not retained as income.

Once approved, a caution deposit refund is released within 15 working days.

Refunds where a programme does not run

If the College cancels a programme, or a student is denied admission by the College after payment, the amount paid is refunded in full.

How to claim a refund

  • Submit a written refund request to the accounts office of the College, with the student's name, admission or register number, the transaction reference, the date, the amount, and the reason.
  • Attach proof of payment - the portal receipt or the bank statement showing the debit.
  • The request is verified by the accounts office and approved in accordance with the College's internal approval process before the refund is released.

A refund request must be made:

  • within 30 days of the transaction, for a refund arising from a withdrawal or a cancellation of admission - or within the timeline of the applicable regulatory norm, whichever is longer;
  • within 6 months of the transaction, for a refund arising from a payment problem - a failed transaction, a duplicate payment, an excess payment, or a payment credited against the wrong record.

A duplicate or excess payment identified by the College during reconciliation is refunded or adjusted whether or not a request has been made.

Where the original account cannot receive the refund

Where the original account has been closed, or the card has expired or been replaced, and the bank cannot route the refund to it, the refund is made to a bank account in the name of the person who made the original payment, on submission of:

  • a written request from that person, stating the reason the original account cannot be used;
  • a cancelled cheque or a bank statement showing the account name, number and IFSC; and
  • photo identification of that person.

Where the original payer is a parent or guardian and the student is now an adult, the refund is still made to the original payer, unless the payer consents in writing to it being made to the student.

How long a refund takes

A refund request is acknowledged within 3 working days with a reference number.

The accounts office verifies the request and communicates a decision within 15 working days of receiving a complete request. Where a request is incomplete, we tell you within 5 working days what is missing.

Once approved, a refund is initiated to the source account within 7 working days. The time taken for the amount to appear in your account thereafter depends on your bank, and is normally a further 3 to 5 working days.

Where the applicable regulatory norm prescribes a shorter timeline for a refund on withdrawal, that timeline applies.

The convenience charge on the original transaction, where one was levied, is not refundable, as it is retained by the bank and not by the College.

If you are not satisfied

If a refund is refused, or is not settled within the timelines above, you may escalate under the Grievance Redressal Policy published on this website. Escalating does not require you to give up any other remedy.